Return and Refund Policy
Last updated: 27 July 2026 · Applies to: India
Policy at a glance
Return shipping is the customer's responsibility
You are responsible for shipping the item back to us using any courier of your choice, or dropping it at our Kukatpally, Hyderabad store. Vaishnodevi does not provide a pre-paid return label and does not arrange courier pickup from your address.
One exception: if the item is damaged in transit, defective, the wrong product, or missing from the parcel (verified by the unboxing video below), we will reimburse the actual return courier charge to your original payment method against the courier receipt.
Recorded unboxing video is mandatory for damage / missing-item claims
For any claim of damage, defect, wrong item, or missing item, you must share a continuous, unedited video of the parcel being opened. The recording has to:
- Start before the outer packaging is cut or torn — the shipping label must be visible.
- Show the box being opened in one continuous take, with no pauses, cuts or edits.
- Clearly show the damaged / missing item along with all other contents of the parcel.
Damage or missing-item claims without this video cannot be accepted. A video is not required for a normal change-of-mind return of an unused item within 7 days.
When you can raise a return or exchange
- Raise the request within 7 days of delivery.
- For damage / defect / wrong item / missing item, also share the unboxing video within 48 hours of delivery.
- WhatsApp us at +91 99089 89414 or email hello@vaishnodevionline.in with your order number.
- We confirm the claim within 2 working days.
What we accept for return, exchange or refund
We accept returns for both defective and non-defective items within 7 days of delivery, subject to the conditions below.
- Products damaged in transit, supported by the unboxing video.
- Manufacturing defects on stationery items (bindings falling apart, missing pages, ink spillage, etc.).
- Wrong item shipped by us (different SKU, colour, size, or quantity from what you ordered).
- Missing items from the parcel, when the unboxing video confirms they were not inside.
- Unused change-of-mind returns of non-defective stationery in the original, unopened packaging, returned within 7 days.
Non-returnable items
The following items cannot be returned or refunded, except where the item is damaged in transit or defective (with an unboxing video):
- Custom or personalised prints — visiting cards, ID cards, wedding cards, banners, invitations, return-gift printing, photocopies of your own documents, and any product printed to your artwork or design.
- Puja samagri and ritual items — for hygiene and religious-use reasons.
- Opened ink, glue, paint, correction fluid and other liquids.
- Items that have been used, written on, opened or damaged by the customer after delivery.
- Items returned after 7 days from delivery.
- Minor colour variation on printed items — screens and printers reproduce colour differently, and small shade differences are not a defect.
How to return an item
- WhatsApp your order number (and the unboxing video, for damage / missing-item claims) to +91 99089 89414 within the eligible window.
- Our team verifies the request within 2 working days and shares the return address.
- Once approved, use one of these two methods — return shipping is the customer's responsibility:
- By mail — ship the item back through any courier of your choice to our Kukatpally, Hyderabad address. Please keep the courier receipt.
- In store — bring it to our Kukatpally, Hyderabad shop at no cost.
- Once the item is received and inspected, we issue a replacement, exchange, or refund, as you prefer. For damage / defect / wrong item / missing item claims, we also reimburse the return courier charge against your receipt.
Refund timeline
- Approved refunds are processed within 15 days of us receiving the returned item (or immediately for prepaid orders that were never shipped).
- There is no restocking fee.
- Refunds are made to the original payment method. UPI / card refunds typically reflect in 3–7 working days depending on your bank.
- For cash-on-delivery orders, refunds are made via UPI to the number on the order.
Exchanges
We offer exchanges within the 7-day window for a replacement of the same product or a different variant of equal value. If the replacement costs more, we share a payment link for the difference; if it costs less, the balance is refunded to your original payment method within 15 days. Return shipping to us is the customer's responsibility; we ship the replacement out to you free of cost.
Order cancellation
You can cancel a stationery order any time before it is shipped — WhatsApp us and we will refund in full. Custom / personalised printing orders can be cancelled only before printing has started; once printing begins, the order is non-refundable because the material is made specifically for you.
Need help with a return?
Vaishnodevi Printing & Stationery, Kukatpally, Hyderabad, Telangana — India.